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Karat's 10 point Users Bill of Rights Print E-mail
Clare-Marie Karat is a PhD psychologist who evaluates the way people interact with their computers and designs what the industry calls human interfaces at IBM's (IBM) Thomas J. Watson Research Center in Hawthorne, N.Y. The problem, as she sees it, is simple: The engineers who design software sometimes know too little about the needs and frustrations of business users and consumers. ''The technologists get far into the design of a system without really understanding who the target users are, the work that they do, and the context in which they do that work,'' Karat says. By the time feedback comes in, it's ''way too late.''

To remedy this situation, Karat is challenging the industry to endorse a 10-point User's Bill of Rights:

1. The user is always right. If there is a problem with the use of the system, the system is the problem, not the user.
2. The user has the right to easily install software and hardware systems.
3. The user has the right to a system that performs exactly as promised.

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Last Updated ( Wednesday, 19 November 2008 )
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User and Task Analysis for Interface Design Print E-mail
User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish.
  • How interface designers use user and task analysis to build successful interfaces
  • Why knowledge of users, their tasks, and their environments is critical to successful design
  • How to prepare and set up your site visits

(Additional bullets and an oultine of the book follows - very helpful for working with users)

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Last Updated ( Wednesday, 19 November 2008 )
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Mayhew's "General Principles of User Interface Design" Print E-mail

In her frequently cited book Principles and Guidelines in Software User Interface Design, Deborah J. Mayhew has proposed a set of design goals, the general characteristics that any interface should have. These principles cover almost all aspects of user interface design.

1 User compatibility

2 product compatibility

3 Task compatibility

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Last Updated ( Wednesday, 19 November 2008 )
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IBM's "Design Principles for Tomorrow" Print E-mail

IBM has presented a collection of design principles, which is derived from traditional design principles with extensions to address evolving aspects of future interfaces, based on their design experience in creating an object-oriented user interface (OOUI).

1 Simplicity: Don't compromise usability for function

2 Support: User is in control with proactive assistance

3 Familiarity: Build on users' prior knowledge

(article includes descriptions for all 11 IBM UI rules) 

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Last Updated ( Wednesday, 19 November 2008 )
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