• How interface designers use user and task analysis to build successful interfaces
• Why knowledge of users, their tasks, and their environments is critical to successful design
• How to prepare and set up your site visits
• How to select and train your user and task analysis team
• What observations to make, questions to ask, and questions to avoid
• How to record and report what you have learned to your development team members
• How to turn the information you've gathered into design ideas
• How to create paper prototypes of your interface design
• How to conduct usability tests with your prototypes to find out if you're on the right track.

 Briefly the Chapters are broken up into main segments of this type of work:

1. Introducing User and Task Analysis for Interface Design

UNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS

2. Thinking about Users

3. Thinking about Tasks

4. Thinking about the User's environment

5. Making the Business case for site visits

GETTING READY FOR SITE VISITS

6. Selecting techniques

7. Setting up site visits

8. Preparing for site visits

CONDUCTING THE SITE VISIT

9. Conducting the site visit-Honing your observational skills

10.Conducting the site visit-Honing your interview skills

MAKING THE TRANSITION FROM ANALYSIS TO DESIGN

11. Analysing and presenting the data you have collected

12. Working toward the interface design

13. Prototyping the interface design

14. User and task analysis for Documentation and training

Appendix A: Template for a site visit plan

Appendix B: Resources

Appendix C: Guidelines for User-Interface Design

The appendices are a collection of very useful information to jog your memory while doing a site visit as well as some general user interface guidelines. This makes for a nice checklist to check if you forgot anything.

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